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News & Press: Practice Alerts

Last Week of Renewals

Wednesday, January 9, 2019  
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Notice was sent December 21, 2018

DC Health/HRLA Logo

LAST WEEK OF RENEWALS!

Dear Licensee,

Next week marks the last week to renew your license without incurring a late renewal penalty. If you've already renewed your license, you can ignore this email and enjoy the holidays. For those that still need to renew, you are encouraged to do so before the 31st to avoid any issues with a delayed approval. You can access the new renewal portal online athttps://dohlicenseinfo.secure.force.com/dchealthrenewals/.

With this being the last week to renew, we want to address two (2) main issues we are continuing to receive questions on. The first is document upload, and the second is the online lookup.

Document Upload

Many individuals are having trouble uploading documents. Our IT department has identified the cause of this issue to either be browser related, or firewall/internet security related.

Internet Explorer appears to be causing issues with the upload function, so we are recommending licensees use Chrome of Firefox. If you are using Chrome or Firefox, but continue to have an issue, we have also determined that various security settings may be interfering with the upload process. These security settings are common at the office or hospital, so we recommend checking with office IT to ensure your security settings allow for the upload of documents to the DC Health renewal portal, or to upload documents from your home network.

As a workaround to all of the above, we have told licensees to skip the upload portion of the renewal application and to select the "Will Upload CE Documents by December 31" option. We understand that because of the above issues, many may still run into upload problems. As such we are extending the deadline to upload documents to January 31st. Please note, this extension only pertains to the upload of documents; all CE courses must be completed by December 31st, and all licenses must be renewed by December 31st. Any license not renewed by December 31st will be expired after that date.

Licensure Verification/Online Lookup

Once a license is successfully renewed, a copy of the license is sent to the email address provided. DC Health is no longer mailing physical licenses. We realize, however, that many employers still need to verify licensure status independently. As part of the new renewal system, we have also created a “new lookup” that will eventually contain the licensure data for all licensees, both new and renewed. However, due to technical issues there is a significant delay in updating information from the “old system” into the "new system". Because of this, we have established two (2) licensure lookup systems – one for renewed licenses, and one for newly issued licenses. You can find both lookup systems on our website at https://dchealth.dc.gov/bomed, and scroll down to “Licensure Search”. Alternatively, you can go straight to the "new lookup" HERE(licenses renewed after November 1, 2018), or the "old lookup" HERE(new licenses issued after September 1, 2018). Please note, the “new lookup” only updates every Monday, Wednesday and Friday, so we ask for your patience as the system updates itself.

We thank you all for your continued cooperation and patient through this renewal period, and are excited to share future enhancements to our licensure systems as they become available.

Sincerely,

Frank B. Meyers

Executive Director

Health Regulation & Licensing Administration (HRLA)

Board of Medicine | Board of Chiropractic

 


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