"Great customer service" an important component of successful medical practices

Let's face it.  Your medical practice is not only the means through which you deliver quality medical care to your patients, it's how you make your living.  And while calling your patients "customers" may be anathema to you, the most successful practices in Washington's highly competitive medical market understand that the principles of "good customer service" apply to the health care setting, too. 

As a benefit of your membership in the Medical Society of DC, your administrative staff is invited to learn, "How to Apply the Basics of Great Customer Service to Your Practice," at the next meeting of the Medical Society's Medical Practice Management Section to be held Thursday, September 14, from 8 to 10 a.m. at the Medical Society of DC, 2175 K Street, NW, Suite 200.  Your Medical Society membership entitles any number of your administrative staff to attend this and all Section meetings free of charge. 

Following the seminar presentation by Debbie Lewis, the person behind the National Rehabilitation Hospital's extraordinary reputation for customer service, participants will enjoy an informal discussion to share information, ideas and solutions on topics such as cost-cutting, value-added services to boost revenue, managed care negotiations and other ideas for profitability.  Please RSVP to Lacey Russell at Snyder, Cohn, Collyer, Hamilton & Associates, 301-652-6700, extension 337 or e-mail RUSSELLL@CPAHELP.COM.